Privacy Policy

CycleSphere Privacy Policy

Last Updated: 12 Feb 2025

At CycleSphere, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with the best possible experience, process orders, and improve our services. The types of information we collect include:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, and shipping/billing address when you create an account, place an order, or contact us.

  • Payment Information: Credit card details, billing information, or other payment methods (processed securely via third-party payment gateways).

  • Account Information: Username, password, and order history when you create an account.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, preferences, and improve site functionality. You can manage cookie preferences through your browser settings.

  • Analytics Data: Information about how you interact with our site, such as time spent on pages, click-through rates, and search queries.

1.3 Information from Third Parties

  • We may receive information from third-party services, such as social media platforms (if you log in via social media) or analytics providers, to enhance your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill orders, process payments, and ship products to you.

  • Customer Support: To respond to inquiries, resolve issues, and provide assistance.

  • Marketing and Promotions: To send newsletters, promotional offers, and updates (you can opt out at any time via the unsubscribe link).

  • Site Improvement: To analyze user behavior, improve website functionality, and personalize your experience.

  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Trusted third parties who assist us with payment processing, shipping, analytics, or marketing (e.g., payment gateways, email service providers).

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Necessary for the website to function properly (e.g., adding items to your cart).

  • Analytics Cookies: Help us understand how users interact with our site.

  • Marketing Cookies: Used to deliver personalized ads and promotions.

You can disable cookies through your browser settings, but this may affect website functionality. For more information, see our Cookie Policy.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data (subject to legal obligations).

  • Opt-Out: Unsubscribe from marketing communications or opt out of non-essential cookies.

  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at paulgehan@icloud.com.

We will respond within the timeframe required by law and a reasonable timeframe.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security however we value this and will do our utmost to ensure it's security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Order information is retained for 7 years to comply with tax and accounting laws.

  • Account information is retained until you request deletion or after 7 years of inactivity.

8. International Data Transfers

CycleSphere operates globally, and your data may be transferred to and processed in countries other than your own, including [list relevant countries, e.g., the U.S., Australia]. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards (e.g., Standard Contractual Clauses).

9. Children’s Privacy

Our website is not intended for children under the age of 15.

We do not knowingly collect personal information