Shipping Policy

CycleSphere Shipping Policy

Last Updated: 12 February 2025

At CycleSphere, we are committed to delivering your premium bikes and accessories safely and efficiently. This Shipping Policy outlines our shipping methods, costs, estimated delivery times, and other important information to ensure a smooth shopping experience. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. The available options will be displayed at checkout based on your location and the items in your cart. Our shipping methods include:

  • Standard Shipping: Reliable and cost-effective delivery for most orders.

  • Expedited Shipping: Faster delivery for urgent orders (additional fees may apply)..

  • Express Shipping: Premium, expedited service for select items (additional fees apply).

We partner with trusted carriers such as  e.g., Australia Post, FedEx, DHL and 3PL companies to ensure your delivery can be processed as fast as humanly possible to ensure timely and secure delivery.

2. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Shipping Method: Expedited or express shipping options may cost more than standard shipping.

  • Destination: Costs vary depending on your location within Australia.

  • Promotions: Free shipping may be offered for orders above a certain value or during promotional periods.

The exact shipping cost will be displayed at checkout before you complete your purchase as determined by the delivery location and method of delivery available to get your order to you as fast as possible.

3. Estimated Delivery Times

Delivery times vary based on your location, the shipping method selected, and product availability. Below are general estimates:

Domestic Shipping (Australia)

  • Standard Shipping: 10–15 business days.

  • Expedited Shipping: 5–8 business days.

Please note:

  • Delivery times are estimates and not guaranteed.

  • Delays may occur due to weather, holidays, or carrier issues.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • International orders may be subject to customs clearance, which can cause additional delays.

4. Order Processing Time

  • Most orders are processed within 1–2 business days after payment confirmation.

  • Custom or pre-order items may require additional processing time, which will be communicated at the time of purchase.

  • You will receive a confirmation email with tracking information once your order has shipped.

5. Shipping Restrictions

  • We currently ship to Australia only.

  •  If your country is not listed, please contact us at paulgehan@icloud.com for assistance.

6. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email or in your CycleSphere account (if applicable).

  • You can track your order using the provided tracking link or by visiting the carrier’s website.

  • If you do not receive tracking information within 3 business days of your order confirmation, please contact us at paulgehan@icloud.com.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at paulgehan@icloud.com.

  • We will work tirelessly with the carrier to locate your package. If the package is deemed lost, we will provide a replacement or refund, subject to our investigation.

  • Damaged Shipments: If your order arrives damaged, please contact us within 3 days  of delivery. Provide photos and short 30 second video to show any damage as thisis our eyes to see any issues of the damage, and we will arrange a replacement or refund.

  • For bikes, please inspect the packaging and product carefully upon delivery.

8. Address Accuracy

  • Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If you need to change your shipping address after placing an order, contact us immediately at paulgehan@icloud.com. Changes may not be possible once the order has shipped.

9. Returns and Exchanges

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

  • For detailed information on returns and exchanges, please refer to our Returns Policy 

10. Contact Us

If you have questions or concerns about our shipping policy, please contact us at:

  • Email: paulgehan@icloud.com

  • Phone: +61422063024

  • Address:  7 Hyacinth St Bridgeman Downs

  • ABN: 29 685 049 221